At Top Game Shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
In its original, unused condition.
In the original packaging with all accessories and documentation included.
Accompanied by a receipt or proof of purchase.
Non-Returnable Items
The following items are not eligible for return:
Digital products or downloadable software.
Items marked as final sale or non-returnable at the time of purchase.
Items that have been damaged due to misuse or negligence.
How to Initiate a Return
To start a return, please contact our support team at support@topgameshop.com with your order number and reason for return. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that original shipping charges are non-refundable.
Exchanges
If you received a defective or incorrect item, we will gladly exchange it at no additional cost. Please contact us within 7 days of receiving your order.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please first check with your bank or credit card provider, as processing times may vary. If you still have not received your refund, please contact us at support@topgameshop.com.