Have a question? We've got answers! Browse our most commonly asked questions below. If you can't find what you're looking for, feel free to contact us.
Orders
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information to complete your order.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. After that, your order may already be in processing. Please contact us immediately at support@topgameshop.com if you need to make changes.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.
Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure, PCI-compliant payment gateways. We do not store your full payment details on our servers.
Shipping
How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. Please refer to our Shipping & Delivery page for more details.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and delivery times vary by location.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Refund Policy page for full details.
How long does a refund take?
Refunds are processed within 5– 10 business days after we receive and inspect the returned item.
Account
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience in the future.